Abstract: 【Purpose/significance】From the perspective of perceived value, this study systematically deconstructs the trade-off and ef?
fect mechanism of perceived benefits and perceived risks of social robot smart information service. It optimizes the user experience of
social robot service and provides a reference basis for the Chinese path to modernization of intelligent information service【. Method/pro? cess】Based on media equation theory and meta-analysis, we analyze the 257 effect values of 63 representative articles and decon? struct the value perception path and effect mechanism of social robot intelligent information service【. Result/conclusion】The impact of social robot information media on intelligent information service performance is realized through a dual value path. Higher level of an? thropomorphism, functional attributes, user media relationship, and social impact will increase perceived benefits and improve service performance. Low level of user media relationship and social impact will increase perceived risk to reduce service performance. The types and application fields of social robots play a moderating role in the value perception mechanism of social robot information ser? vice.【Innovation/limitation】Clarifying the effect mechanism of social robots, which deconstructs the internal theoretical logic of per? ceived value in terms of smart information services. Future research needs to expand the exploration of boundary conditions of smart in? formation media