Abstract: 【Purpose/significance】The construction of public information service standard system is of great significance
for improving the quality of public information services in China and meeting the public information service needs of the
public.【Method/process】It is found that the China's existing public information service standards are limited to a certain
industry or a certain region and lack the common system of public information service standards. Based on the research on
the status quo of China's public information service standards construction and the review of the public information service
standard system, this study builds the preliminary framework of China's public information service standard system based
on the Kano model, the federal enterprise structure and the standard system framework.【Result/conclusion】Through the
analysis and corroboration of relevant data, the article has constructed China's public information service standard system
with four parts: service general standard, service provision standard, service guarantee standard and characteristic service
standard.