Abstract: 【Purpose/significance】To explore the information service quality of government emergency websites from the perspective of public perception, to provide theoretical and practical guidance for optimizing the quality and effect of information services on emer⁃ gency websites and realizing two-way communication between the government and the public.【Method/process】Analyzing the related research on information service quality evaluation at home and abroad, combining the characteristics of information service of govern⁃ ment emergency website, constructing the information service quality evaluation system of government emergency website on the basis of SERVQUAL model, and then conducting empirical research on the information service situation of 31 provincial government emer⁃ gency websites in China by using the object meta-topology method.【Result/conclusion】Comparative analysis of provincial govern⁃ ment emergency websites from the six dimensions of tangibility, reliability, responsiveness, assurance, empathy, and interactivity in the evaluation index system of information service quality of government emergency websites, and proposal of corresponding informa⁃ tion service strategies based on the evaluation results.【Innovation/limitation】The article analyzes the information service quality of China's provincial government emergency response websites from the public's actual experience in terms of topicality evaluation, and the subsequent research will further improve the evaluation index system and expand the number of sample surveys in order to improve the accuracy of the evaluation results.