情报科学 ›› 2024, Vol. 42 ›› Issue (7): 10-22.

• 专题组稿 • 上一篇    下一篇

数字环境下社区养老精准化服务价值网络构建 ——基于政策文本内容的分析

  

  • 出版日期:2024-07-01 发布日期:2024-11-04

  • Online:2024-07-01 Published:2024-11-04

摘要: 【目的/意义】随着我国老龄化进程的加速,养老成为老百姓心头的“急难愁盼”问题,有限的养老资源与庞 大的老年群体个性化、快速增长的需求难以匹配,社区养老服务质量和效率不高,精准化程度严重不足;如何提升 社区养老服务的精准化水平是亟待研究的社会问题;数字技术的发展和应用为社区养老服务精准化水平提升提供 了驱动力。【方法/过程】基于价值网络理论,采用内容分析法对养老政策文本开展质性研究,通过多轮编码分析,总 结提炼社区养老服务价值网络的构成要素,并以精准化为目标构建数字环境下社区养老服务的价值网络模型。【结 果/结论】多元化的参与主体、互动关系、外部环境、价值创造过程等要素构成了社区养老服务的价值网络模型,数 字平台为价值创造全过程赋能,是提升服务精准化水平的关键要素。【创新/局限】研究回答了数字环境下“怎样的 价值网络”更有助于实现社区养老服务“精准化”的问题,希望能为建立社区养老服务体系提供参考,也为参与主体 在价值创造过程中协同共赢提供借鉴。

Abstract: 【Purpose/significance】China's aging process is accelerating, community elderly care services have become the urgent and difficult expectations of the people, limited resources do not match the personalized and fast-growing needs of the huge elderly group, and the degree of service precision is seriously insufficient, and the quality and efficiency are not high. How to improve the precision level of elderly care services is an urgent social problem to be studied. The development and application of digital technology has pro⁃ vided a driving force for the improvement of the precision level of community elderly care services.【Method/process】Drawing on the value network theory, qualitative research is carried out based on the text of elderly care policies, and multiple rounds of coding analy⁃ sis are carried out by content analysis method, the constituent elements of the value network of community elderly care services are summarized and refined, and the value network model of community elderly care services in the digital environment is constructed with precision as the goal.【Result/conclusion】Diversified participants, interactive relationships, external environment, value creation process and other elements constitute the value network model of community elderly care services, and the digital platform empowers the whole process of value creation and is the key element to improve the level of service precision【. Innovation/limitation】The study answers the question of "what kind of value network" is more conducive to the realization of "precision" of community elderly care ser⁃ vices in the digital environment, hoping to provide reference for the establishment of community elderly care service system, and also provide reference for participants to achieve win-win collaboration in the process of value creation.