情报科学 ›› 2022, Vol. 40 ›› Issue (4): 138-146.

• 业务研究 • 上一篇    下一篇

社会化商务社区中用户信息处理行为影响研究——基于眼动实验的比较分析 

  

  • 出版日期:2022-04-01 发布日期:2022-05-15

  • Online:2022-04-01 Published:2022-05-15

摘要: 【目的/意义】围绕社会化商务社区中的信息搜索和信息处理,从认知心理学和神经学视角探究用户对商品
信息的偏好及关注程度,有助于帮助社区提供优质的信息服务,实现社区推荐智能化。【方法
/过程】选取典型的社
会化商务社区为研究背景,通过眼动实验收集数据,挖掘社区中的信息呈现(客观事实型信息
vs.主观评价型信息)
和商品类型(享乐型商品
vs.实用型商品)对用户信息处理可能的影响规律。【结果/结论】用户对不同的信息在处理
上存在显著性差异,和客观事实型信息相比,用户在了解商品时更关注主观评价型信息;商品类型显著影响用户在
社区中的信息搜索和信息处理,用户更关注享乐型商品的主观评价型信息而关注实用型商品的客观事实型信息。
【创新
/局限】现有研究多从社会环境、信息系统、用户特征等方面研究用户信息行为的影响因素,本研究从信息维
度出发借助眼动实验的方法为社会化商务社区中的用户信息行为提供新的研究视角。

Abstract: Purpose/significanceFocusing on information search and information processing behavior in the social commerce commu⁃nity from the perspective of cognitive psychology and neurology,this paper explores user's preference and extent of attention to product information,which will help community provide high-quality information service and realize the intelligentization of community recom⁃mendations.Method/processThe paper selects a typical social commerce community as the research background, collects data through eye-tracking experiment and explores information presentation (objective factual information vs.subjective evaluation informa⁃tion) and product types (hedonic product vs.utilization product) in the community that may affect consumersprocess information. Re⁃
sult/conclusion
Results show that there exists significant difference in usersprocessing of different information.Compared with objec⁃tive information,consumers pay more attention to subjective evaluation information when knowing about a product; Product types sig⁃nificantly affect consumers' information processing in the decision-making process,consumers pay more attention to subjective evalua⁃tion information of hedonic products while objective factual information of utilization products.Innovation/limitationExisting re⁃search mostly studies the influencing factors of information behavior from social environment,information system,user feature or other aspects.This research selects the information itself and utilizes eye-tracking experiment to provide a new research perspective on user
s information behavior in social commerce communities.