情报科学 ›› 2024, Vol. 42 ›› Issue (7): 70-75.

• 理论研究 • 上一篇    下一篇

基于政府与公众话语构建的信息公开质量感知研究

  

  • 出版日期:2024-07-01 发布日期:2024-11-05

  • Online:2024-07-01 Published:2024-11-05

摘要: 【目的/意义】本研究聚焦信息公开过程中政府话语与公众话语的特征及其生成机制,采取案例研究的方法 揭示公众信息公开质量感知的构建逻辑。【方法/过程】以疫苗政策为关键词,采取语料库+话语分析的多元研究方 法,对收集的271份新闻发布会文字实录及119份访谈材料进行分析。【结果/结论】政府话语与公众话语的融合与分 离促成了公众在疫苗认知上的趋同与分化,进而形成了公众对于信息公开质量感知的不同路径。公众作为感知主 体的主体性及能动性在话语实践中的具体体现一方面表现为对自己身体的不同感知(针对同样身体叙事的不同解 读),另一方面则表现为基于对身体感知采取的不同应对策略(犹豫或接种疫苗)。【创新/局限】研究在一定程度上 为目前的政府信息公开质量研究提供了新的理论视角,突出了政府信息公开过程中公众作为感知主体的主体性及 能动性,有助于政府适度调整信息公开话语导向,使其匹配公众的信息公开诉求。未来将拓展公众话语的数据量与 数据源,增加分析角度与分析方法,采用混合研究方法对公众信息公开质量感知路径进行更全面地探究。

Abstract: 【Purpose/significance】This study focuses on the characteristics and mechanism of government discourse and public dis⁃ course in the process of information disclosure, in order to reveal how the public perceive information disclosure quality.【Method/pro⁃ cess】Taking vaccine policy as key word, 271 transcripts of press conferences and 119 interviews were analyzed by using the multivari⁃ ate research method of corpus and discourse analysis.【Result/conclusion】The narrative framework contains in the government dis⁃ course and the functions of protecting health and restoring normal life contained in the public discourse have merged and separated to some extent under the vaccine related disclosure, thus forming different ways for the public to perceive the quality of information dis⁃ closure. The concrete embodiment of the subjectivity and initiative of the public as a perceiving subject in discourse practice is on the one hand, different cognition of their own body (different interpretation of the same body narrative), and on the other hand, different coping strategies (hesitation or vaccination) based on cognition.【Innovation/limitation】To some extent, this study provides a new theo⁃ retical perspective for the current research on the quality of government information disclosure, highlights the subjectivity and initia⁃ tive of the public as the perceivable subject in the process of government information disclosure, and helps the government to appropri⁃ ately adjust information disclosure and make it better match the public's demands for information disclosure. Future research will ex⁃ pand the data quantity and data source of public discourse, and adopt mixed research methods to conduct a more comprehensive explo⁃ ration of the perception path of the quality of public information disclosure.