摘要：

Abstract:

【Purpose/significance】 To further enrich the domestic research results on library satisfaction evaluation, a scientific evalua⁃

tion system of library information resource service satisfaction is constructed to improve the quality and efficiency of public library in⁃

formation resource services and enhance the satisfaction of information resource services.【Method/process】 This study focuses on con⁃

structing an evaluation system, taking the information resource services of public libraries as the research object. Based on the CCSI

model, it comprehensively uses literature research methods, expert questionnaire methods, and entropy method, among others, to con⁃

struct a public library information resource service system and uses the structural equation model to test the theoretical model and re⁃

search hypotheses.【Result/conclusion】 A set of public library information resource service satisfaction evaluation index system based

on the CCSI model, including 7 first-level indicators and 24 second-level indicators, was constructed. Through empirical research, it

is found that information services, resource services, librarian services, reader perceptions, and reader expectations have a significant

positive correlation with public library information resource services, but website services do not have a significant impact on satisfac⁃

tion.【Innovation/limitation】 This paper uses classical social science research methods to construct a scientific evaluation index

model, evaluates this model through a structural equation model, and opens up a new exploration for constructing a new evaluation

model and system. However, the coverage, balance, and representativeness of the extracted samples need to be strengthened.