情报科学 ›› 2023, Vol. 41 ›› Issue (9): 8-18.

• 专论 • 上一篇    下一篇

基于民众需求与情感的突发公共卫生事件政府回应策略研究

  

  • 出版日期:2023-09-01 发布日期:2023-10-07

  • Online:2023-09-01 Published:2023-10-07

摘要:

【目的/意义】西安市疫情期间一系列热点事件带来诸多负面评论,使得常态化疫情防控背景下政府对舆情
引导策略的改进尤为重要。本文探究了互联网环境中官方非正式博文对民众情绪的影响能力和程度,有助于实现
突发公共卫生事件信息公开效果的提升,让信息为抗疫防控实践工作赋能。【方法/过程】对微博用户评论进行主题
聚类和需求萃取并对官方博文类型编码,以民众需求为中介衡量社交平台信息发布类型对民众情感的关系。【结
果/结论】研究利用 K-means聚类-编码得到 10大议题、47个子焦点并绘制了需求图谱,通过 Spearman相关系数发
现5种博文的疫情播报类型对情绪存在差异化的影响效果,基于研究发现针对性地提出政府回应策略模型。【创新/
局限】本文创新性地采用“大数据+小数据”研究方法从微观角度探索了用户情感和应急情境下政府信息发布的关
联。后续期待从多源异构数据中进一步对“公开-情感”影响与因果进行规律探究。

Abstract:

【Purpose/significance】 A series of hot events during the epidemic in Xi'an brought many negative comments, making it par⁃
ticularly important for the government to improve the public opinion guidance strategy in the context of normalized epidemic preven⁃tion and control. This paper explores the ability and extent of the influence of official informal tweets on public sentiment in the Inter⁃net environment, which helps to improve the effectiveness of public health emergency information disclosure and enable information to empower the practice of epidemic prevention and control.【Method/process】 Conduct topic clustering and demand extraction for micro⁃blog user comments, and code the official blog post type, and measure the relationship between the type of social platform information release and the public emotion with the public demand as the intermediary.【Result/conclusion】 The research uses K-means clustercoding to get 10 topics and 47 sub-focuses, and draws a demand map. Through Spearman correlation coefficient, it finds that the epi⁃demic situation broadcast types of five blog posts have different effects on emotions. Based on the research findings, it proposes a tar⁃geted government strategy response model.【Innovation/limitation】This article innovatively adopts the "big data+small data" research method to explore the correlation between user emotions and government information release in emergency situations from a micro per⁃spective. We look forward to further exploring the impact and causality of "Govinfo-emotion" from multi-source heterogeneous data in the future.