情报科学 ›› 2023, Vol. 41 ›› Issue (6): 54-62.

• 理论研究 • 上一篇    下一篇

基于用户体验的个人数字信息保存平台可用性
评价指标体系构建研究

  

  • 出版日期:2023-06-01 发布日期:2023-07-27

  • Online:2023-06-01 Published:2023-07-27

摘要:

【目的/意义】探究用户对个人数字信息保存平台性能的实际需求,提出平台设计开发的最优化理念,为服
务商开发与完善平台、提升服务质量提供参考。【方法/过程】通过深度访谈获取原始资料,采用自下而上的编码方
式提取、归纳出用于评价个人数字信息保存平台的具体指标,经用户打分,利用层次分析法并结合SPSSUA数据分
析工具计算指标权重。【结果/结论】基于用户视角的个人数字信息保存平台可用性评价8个一级指标包括安全性、
包容性、经济性、易用性、时限性、灵活性和效率、交互性、美观度(权重由高至低排列)与25个二级指标,其中“保存”
特征的相关指标权重值较高。【创新/局限】将“可用性”概念引入个人数字信息保存平台研究,评价指标体系与其他
类型平台可用性评价存在区别,是对已有可用性一般原则的丰富与发展。本研究在细化用户与平台类型上存在一
定局限。

Abstract:

【Purpose/significance】 In order to provide reference for service providers to improve products and services, the paper ex⁃
plores the actual needs of users for the performance of personal digital information preservation platforms and puts forward the optimi⁃zation idea of platform design and development.【Method/process】 Through in-depth interviews to obtain the original data, using a bottom-up coding method to extract and sum up the specific indicators used to evaluate the personal digital information preservation platform. After user rating, the index weights are calculated by AHP combined with SPSSUA, a data analysis tool.【Result/conclusion】The usability evaluation of personal digital information preservation platform based on user's perspective consists of 8 first-level in⁃dexes, including security, inclusiveness, economy, ease-of-use, time-limit, flexibility and efficiency, interactivity, aesthetics (ranked by weight from highest to lowest) and 25 second-level indexes, among them, the weight value of the related index of "Preservation" is higher.【Innovation/limitation】 The concept of "usability" is introduced into the research of personal digital information preservation platform. The evaluation index system is different from other types of platform usability evaluation, which is the enrichment and devel⁃opment of the existing general principles of usability. There are some limitations in this research on refining the type of users and plat⁃forms.