情报科学 ›› 2023, Vol. 41 ›› Issue (4): 17-25.

• 专题组稿 • 上一篇    下一篇

知识付费在线课程试用者转移行为需求特征与负面影响因素挖掘研究 ——以“哔哩哔哩课堂”为例

  

  • 出版日期:2023-05-01 发布日期:2023-05-19

  • Online:2023-05-01 Published:2023-05-19

摘要: 【目的/意义】研究知识付费在线课程的试用者转移行为需求特征对于提升知识付费在线课程产品质量,以
及促进知识学习平台的高质量发展具有重要意义。【方法/过程】以“哔哩哔哩课堂”的为研究对象,提取各学习分区
试看课程的19429条有效评论数据,构建知识付费在线课程试用者转移行为需求特征体系;通过各分区的需求特征
可视化,比较不同分区的需求特征差异;通过提取消极评论数据,多维度揭示阻碍试用者转移行为的负面影响因
素。【结果/结论】知识付费在线课程试用者转移行为需求特征解析为“主讲人需求”“课程需求”“平台需求”“个人需
求”4类基本需求,不同分区的需求侧重点有所不同,用户的负面反馈主要集中于对于课程维度。【创新/局限】本研
究的研究对象较为局限,研究数据的全面性有待提升,未来将针对知识付费在线课程的整体内容以及整体评价进
行深入研究。

Abstract: 【Purpose/significance】It is of great significance to study the transfer behavior demand characteristics of knowledge paid
online courses for improving the product quality of knowledge paid online courses and promoting the high-quality development of
knowledge learning platform.【Method/process】Taking "BiliBili classroom" as the research object, 19429 effective comment data of
trial courses in each learning area were extracted to construct the transfer behavior demand characteristic system of knowledge pay?
ment online course probationers. Through the visualization of demand characteristics of each partition, the differences of demand char? acteristics of different partitions are compared. By extracting the data of negative comments, the negative factors that hinder the trans? fer behavior of probationers are revealed in multiple dimensions.【Result/conclusion】The transfer behavior demand characteristics of knowledge payment online course probationers are analyzed into four basic needs: "speaker demand", "course demand", "platform de? mand" and "personal demand". The demand emphases of different districts are different, and the negative feedback of users is mainly focused on the dimension of the course.【Innovation/limitation】The research object of this study is relatively limited, and the compre? hensiveness of the research data needs to be improved. In the future, in-depth research will be conducted on the overall content and overall evaluation of knowledge paid online courses.