Abstract: 【Purpose/significance】This research studies the perceived information service quality evaluation system of the government open data platform,which contributes to theories of service quality evaluation and provides reference for improving user satisfaction of the platform【. Method/process】Based on synthesis of the models of LibQual+TM,WebQUAL,E-SERVQUAL,and the interview results,it proposed a perceived information service quality evaluation system of government open data platform.The system consists of 7 dimen⁃sions and 29 indicators.It applied AHP to get the weights of the indicators【. Result/conclusion】The dimensions of the evaluation in⁃clude public perceived quality,data usability,data security,interactivity and feedback,tool utilization,user experience and public credit.
Perceived data quality and data usability dimensions are more important,and the more important secondary indicators are public credit and data usability.It applied this system to evaluate the open data platforms of Shanghai,Shenzhen and Guiyang government【. Innova⁃tion/limitation】This study fills the gaps in the research on information service quality of government open data platform and extends the application scope of information service quality evaluation theory.Further applications of the system are needed.