情报科学 ›› 2021, Vol. 39 ›› Issue (6): 143-151.

• 博士论坛 • 上一篇    下一篇

学术信息搜寻过程中的用户信息焦虑研究

  

  • 出版日期:2021-06-01 发布日期:2021-06-25

  • Online:2021-06-01 Published:2021-06-25

摘要: 【目的/意义】探索学术信息搜寻过程中用户信息焦虑的动态变化过程,了解其成因,为减轻用户在学术信 息搜寻中的信息焦虑程度和构建良好学术信息环境提供建议。【方法/过程】采用半结构化访谈和问卷调查的方法, 通过文献调研和8份访谈数据修订学术搜索信息焦虑量表,根据信息搜寻过程理论进行阶段划分并编制问卷,对 649名学术用户进行调查。【结果/结论】研究发现信息质量焦虑、信息数量焦虑、信息检索工具焦虑、信息素养焦虑、 信息获取焦虑及信息处理焦虑是学术信息搜寻中普遍存在的6种焦虑类型,其中学术信息获取是引发焦虑的主要 类型;学术信息搜寻过程中信息焦虑呈先增后减的变化模式,收集阶段用户焦虑程度最高;每个阶段出现的信息焦 虑类型和程度存在明显差异,初始阶段、选择阶段和表述阶段信息焦虑出现类型较为集中和单一,探索阶段用户产 生的信息焦虑类型最为复杂。【创新/局限】构建学术信息搜寻各阶段行为框架,从微观层面将信息焦虑的研究细化 到学术搜索的各个阶段。

Abstract: 【Purpose/significance】This paper aims to explore the dynamic change process of users’information anxiety at each stage of the academic search process. Understanding the causes of information anxiety to provide suggestions for reducing users' information anxiety in the academic information searching process and constructing a good academic information environment.【Method/process】 This study employed semi-structured interviews and questionnaire survey methods. First, we revised the Academic Search Information Anxiety Scale through literature research and 8 interview data coding. Then, the academic search process was divided according to the ISP theory, and the questionnaire was compiled by combining the ISP theory and the behavioral process model of online academic in⁃ formation query. Finally, we collected data from 649 academic users.【Result/conclusion】We found that information quality anxiety, information quantity anxiety, information retrieval tool anxiety, information literacy anxiety, information acquisition anxiety, and infor⁃ mation processing anxiety are the six common types of information anxiety among academic users in their search process. In general, users’information acquisition anxiety is much higher than others; the changing pattern of academic search information anxiety would follow the model of increasing first and decreasing then, with the highest degree of collection stage; the type and degree of information anxiety corresponding to each search stage are different, the types of user information anxiety in the initial stage, the selection stage, and the presentation stage are relatively concentrated and single, while the types of information anxiety in the exploratory stage are rel⁃ atively rich.【Innovation/limitation】By constructing a behavioral framework for different stages of academic information seeking, re⁃ search on information anxiety in different stages of the academic information search process from the micro-level