In the context of knowledge services, the information granularity of electronic records services has changed from documents to detailed content. However, electronic records archiving management presents the characteristics of unstructured archiving format and low dependence on the system. Unstructured format weakens the degree of datafication and semantics of electronic documents in the business system; low dependency on the system may weaken or even eliminate the data association of the original system, resulting in the alienation of the follow-up archival knowledge service at the level of information and knowledge organization，which in turn leads to the conflict between electronic document archiving management and knowledge services. The reasons for the conflicts can be attributed to the thinking differences caused by different goals and the discontinuity of the information system. How to alleviate conflicts through the embedding of computational thinking, the institution matching of new technology applications and the collaboration of stakeholders is a new problem that archivists need to think about in the era of digital intelligence.