情报科学 ›› 2022, Vol. 40 ›› Issue (5): 154-160.

• 博士论坛 • 上一篇    下一篇

基于TQM的“一带一路”专题数据库共享服务全面保障机制研究 

  

  • 出版日期:2022-05-01 发布日期:2022-05-30

  • Online:2022-05-01 Published:2022-05-30

摘要: 【目的/意义】创建“一带一路”专题数据库共享服务保障机制,以提升数据共享水平,保障专题库服务质量。
【方法
/过程】基于TQM理论全过程角度,对“一带一路”专题数据库共享服务问题进行分析的基础上,从服务准备、
开展、评价、总结提升
4个阶段构建服务保障机制。【结果/结论】在准备阶段,要建立以目标需求为导向,以合作共建
为基础的保障机制;在开展阶段,需要数据资源、技术标准、安全风险管理等综合保障;在评价阶段,需通过用户评
价与反馈以及绩效评估机制发现服务存在的问题与不足;在优化阶段,通过服务优化改进机制全面提升服务水平。
【创新
/局限】借鉴 TQM理论,系统分析了“一带一路”专题数据库共享服务过程中所需的保障机制,后续将进一步
将加强不同机制间协同机理的研究。

Abstract: Purpose/significanceCreating "the Belt and Road" thematic database sharing service guarantee mechanism to enhance da⁃ta sharing level and ensure the quality of database services. Method/processBased on the whole process of TQM theory,this paper an⁃alyzes the sharing service of "the Belt and Road" thematic database and build a service guarantee mechanism from four stages of ser⁃vice preparation,development,evaluation,summary and improvement. Result/conclusionIn the preparation stage,it is necessary to es⁃tablish a guarantee mechanism based on target demand and cooperation; In the development stage,it needs data resources,technical standards.security risk management and other comprehensive guarantee; in the evaluation stage,it needs to find the problems and defi⁃
ciencies of service through user evaluation and feedback and performance evaluation mechanism; in the optimization stage,it needs to comprehensively improve the service level through service optimization and improvement mechanism
. Innovation/limitationThis pa⁃per draws on the TQM theory and systematically analyzes the guarantee mechanism needed in the process of "the Belt and Road" the⁃matic database sharing service.The follow-up research will further strengthen the study of the coordination mechanism between differ⁃ent mechanisms.