情报科学 ›› 2025, Vol. 43 ›› Issue (7): 74-85.

• 理论研究 • 上一篇    下一篇

基于DEMATEL-ISM的老年数字鸿沟关键影响因素
及其作用路径研究

  

  • 出版日期:2025-07-05 发布日期:2025-10-16

  • Online:2025-07-05 Published:2025-10-16

摘要:

【目的/意义】探究老年数字鸿沟的关键影响因素及其作用路径,有利于帮助老年群体及社会找到缓和或解
决老年数字鸿沟的有效方法。【方法/过程】通过文献调查法构建老年数字鸿沟影响因素体系,使用DEMATEL方法
识别老年数字鸿沟关键影响因素,并采用ISM方法进一步探讨老年数字鸿沟影响因素的层级关系及作用路径。【结
果/结论】基于 DEMATEL-ISM 模型得到 10项老年数字鸿沟关键影响因素,其中造成老年数字鸿沟的根本影响因
素是生活情境、政策支持、技术便利条件和技术有用条件,间接影响因素是数字素养、心理因素、家庭支持、社会观
念和社会支持,直接影响因素是接入程度。【创新/局限】基于DEMATEL-ISM模型对老年数字鸿沟影响因素间的关
系及其作用强度进行了更为深入的探究。未来将扩充样本数量,对老年数字鸿沟关键影响因素及其作用路径进行
验证。

Abstract:

【Purpose/significance】Exploring the key influencing factors of the digital divide for the elderly and its action path will help
the elderly and society find effective ways to alleviate or solve the digital divide for the elderly【. Method/process】The influential factor
system of the digital divide for the elderly was constructed by literature survey, the key influential factors of the digital divide for the el⁃
derly were identified by DEMATEL method, and the hierarchical relationship and action path of the influential factors of the digital di⁃
vide for the elderly were further discussed by ISM method【. Result/conclusion】Based on the DEMATEL-ISM model, ten key influenc⁃
ing factors of the digital divide for the elderly were obtained. Among them, the fundamental influencing factors causing the digital di⁃
vide for the elderly are living circumstances, policy support, technological convenience conditions, and technological useful condi⁃
tions. The indirect influencing factors are digital literacy, psychological factors, family support, social concepts, and social support.
The direct influencing factor is the access degree.【Innovation/limitation】Based on the DEMATEL-ISM model, the relationship be⁃
tween the influential factors of the digital divide for the elderly and their effect intensity were further explored. In the future, the num⁃
ber of samples will be expanded to verify the key influencing factors and their action paths of the digital divide for the elderly.