摘要：

Abstract:

【Purpose/significance】Competitive intelligence service has become the key support for enterprise strategic planning and de⁃

cision making. This research aims to construct the evaluation index system of enterprise competitive intelligence service capability.

【Method/process】By systematically sorting out and summarising the relevant research results at home and abroad, we take the theory

of ternary world as the logical starting point, and the data environment, analysis methods and business processes of enterprise competi⁃

tive intelligence services under the data-driven background are taken as the evaluation basis. The evaluation indexes of competitive in⁃

telligence service capability are summarized from infrastructure guarantee, data analysis and processing, intelligence service feedback

and external environment factors; then the questionnaire method, grey mathematical statistical method and hierarchical analysis

method are used to optimize and empower the initial indicators, and verify their effectiveness and reliability through empirical re⁃

search.【Result/conclusion】This paper constructs an evaluation system of enterprise competitive intelligence service capability includ⁃

ing five level indexes and 25 secondary indexes.【Innovation/limitation】From the perspective of the ternary world theory, it enriches

the theoretical research on the competitive intelligence service capability of enterprises, provides an operable evaluation framework

and a direction for continuous improvement for enterprises in practice, and then enhances the effectiveness and value of their competi⁃

tive intelligence services.