情报科学 ›› 2024, Vol. 42 ›› Issue (11): 11-21.

• 专论 • 上一篇    下一篇

基于评论和更新日志数据匹配的健康类APP 与用户交互模式研究

  

  • 出版日期:2024-11-01 发布日期:2025-04-08

  • Online:2024-11-01 Published:2025-04-08

摘要: 【目的/意义】本研究旨在从技术与用户双向交互视角分析二者的适应模式,为技术从设计到使用的转变提 供参考,从而帮助APP开发者优化技术服务。【方法/过程】从iOS应用市场的健康类APP免费榜排名前15的APP中 筛选出 9款大众健康 APP,基于 2021年 1月 1日到 2022年 5月 30日的 1204条版本更新日志及 34148条用户评论数 据,结合内容分析与定性比较分析方法,提出健康类 APP与用户的适应模式。【结果/结论】研究发现会导致 APP排 名波动的3种组态,并总结出3种健康类APP与用户的适应模式,分别是用户适应技术模式、技术适应用户模式、用 户与技术双向适应模式。【创新/局限】本文的创新在于从双向交互视角,提出用户与技术的三种适应模式,并围绕 健康类APP的更新策略展开讨论。后续可深入研究模式和更新策略的效果及适用性。

Abstract: 【Purpose/significance】This study aims to analyze the adaptation model between technology and users from a two-way inter⁃ action perspective, and provide a reference for the transformation of technology from "technology in design" to "technology in use", so as to help technology designers provide technology services more effectively.【Method/process】This study selected 9 popular health APPs from the top 15 APPs in the free list of fitness and health APPs in the iOS APP Store, collected 1204 version update logs and 34148 user comments from 1 January 2021 to 30 May 2022. Using content analysis and qualitative comparative analysis methods, this study explored the adaptation model of health APPs and users.【Result/conclusion】The results suggest that there are three configura⁃ tions leading to the variance of APP ranking, and three adaptation models between health APPs and users.【Innovation/limitation】The innovation of this paper lies in proposing three adaptation models of users and technology, and discussing the updating strategy around the health APPs. This can be followed up with an in-depth study of the effectiveness and applicability of the models and updating strat⁃ egies.