情报科学 ›› 2024, Vol. 42 ›› Issue (10): 105-115.

• 理论研究 • 上一篇    下一篇

基于Grey-DEMATEL的我国省级政府数据开放平台信息服务质量 关键影响因素研究

  

  • 出版日期:2024-10-01 发布日期:2025-03-27

  • Online:2024-10-01 Published:2025-03-27

摘要: 目的/意义】识别我国省级政府数据开放平台信息服务质量关键影响因素,为提高我国政府数据开放平台 的信息质量和服务水平,促进政府数据开放和可持续发展提供参考。【方法/过程】基于扎根理论提取我国省级政府 数据开放平台信息服务质量影响因素,借助Grey-DEMATEL分析方法计算因素参数并进行关键性识别。【结果/结 论】研究发现政策支持、数据多样性、数据真实性与功能完备性等因素对我国省级政府数据开放平台信息服务质量 影响显著,且基于研究结果提出了相应的管理策略。【创新/局限】将灰色系统理论(Grey)与决策实验室法 (DEMATEL)相结合从服务对象、技术属性、服务主体、内容维度与环境属性识别我国省级政府数据开放平台信息 服务质量关键影响因素,未来将进一步完善指标体系,拟应用更为客观的研究方法,提高评价结果的准确性。

Abstract: 【Purpose/significance】 Identify the key influencing factors on the information service quality of provincial-level govern⁃ ment data open platforms in China, and provide reference for improving the information quality and service level of government data open platforms, promoting government data openness and sustainable development.【 Method/process】 Extracting factors affecting the information service quality of provincial-level government data open platforms in China based on grounded theory, and using Grey DEMATEL analysis method to calculate factor parameters and identify criticality.【 Result/conclusion】 Research has found that factors such as policy support, data diversity, data authenticity, and functional completeness have a significant impact on the information ser⁃ vice quality of provincial-level government data open platforms in China. Based on the research results, corresponding management strategies have been proposed. 【Innovation/limitation】 Combining Grey System Theory (Grey) with Decision Laboratory Method (DEMATEL) to identify key factors affecting the quality of information services on provincial-level government data open platforms in China from the perspectives of service objects, technical attributes, service subjects, content dimensions, and environmental attributes. In the future, the indicator system will be further improved, and more objective research methods will be applied to enhance the accu⁃ racy of evaluation results.