情报科学 ›› 2023, Vol. 41 ›› Issue (7): 163-169.

• 博士论坛 • 上一篇    下一篇

基于Kano模型的少数民族档案资源呈现服务研究

  

  • 出版日期:2023-08-01 发布日期:2023-08-22

  • Online:2023-08-01 Published:2023-08-22

摘要:

【目的/意义】通过精准识别用户对少数民族档案资源呈现方式的需求,以期为提升我国少数民族档案资源
服务质量、实现少数民族档案资源价值最大化提供参考。【方法/过程】对少数民族档案资源呈现方式相关文献进行
梳理,采用问卷调查法,结合Kano模型对数据进行验证,通过混合类分析和满意度指数分析,界定了用户对少数民
族档案资源呈现服务的需求类型及优先度。【结果/结论】我国少数民族档案资源呈现服务的6种方式分别对应必备
型需求、兴奋型需求和期望型需求,不同呈现服务方式间存在一定的差异。【创新/局限】本研究调研用户群体较为
单一,样本数量较小,存在一定的主观性,在后续研究中应扩大用户群体和样本数量,进一步加强调研结果的客观
性与普适性。

Abstract:

【Purpose/significance】 By accurately identifying users' demands for the presentation of ethnic minority archival resources,
it is expected to provide references for improving the service quality of ethnic minority archival resources and maximizing the value of archival resources.【Method/process】By combing the literature related to the presentation of ethnic minority archival resources, adopt⁃ ing the questionnaire survey method and combining with the Kano model to verify the data, through the mixed category analysis and satisfaction index analysis, the user's demand type and priority for the presentation of ethnic minority archival resources are defined.【Result/conclusion】There are some differences between the six ways of the service presentation of our national archives resources, which correspond to the necessary demand, the exciting demand and the expectation demand respectively.【Innovation/limitation】The user group investigated in this study is relatively simple, and the sample size is small, which has certain subjectivity. In the follow-up research, the number of user groups and samples should be expanded to further strengthen the objectivity and universality of the sur⁃vey results.