【Purpose/significance】To provide effective evaluation standards and reference for the improvement and construction of uni⁃ versity library website portals.【Method/process】The preliminarily constructed university library website user satisfaction evaluation index system is verified by factor analysis, so as to establish the university library website user satisfaction evaluation index system, and then use the KANO model and the Better-Worse index user satisfaction the survey data is processed and analyzed using a feedfor⁃ ward control method.【Result/conclusion】The empirical evaluation of user satisfaction of the website of four university libraries in Da⁃ lian area shows that there is still a big gap between the construction status of university library websites and the expectations of users.

【Innovation/limitation】Although the empirical research on the satisfaction evaluation of university library websites is carried out in combination with user demand classification and prioritization tools, the adaptability and balance of sample selection still need to be strengthened.