情报科学 ›› 2023, Vol. 41 ›› Issue (2): 150-156.

• 业务研究 • 上一篇    下一篇

ISM模型在网络热点话题舆情信息监控中的应用

  

  • 出版日期:2023-02-01 发布日期:2023-04-07

  • Online:2023-02-01 Published:2023-04-07

摘要: 【目的/意义】企业和国家对网络热点话题舆情的关注度越来越高,越来越多的企业、部门和政府通过舆情
信息监控系统应对网络中爆发的群体性事件和舆论压力,在此环境下对网络热点话题舆情信息进行监控可以方便
舆情危机的处理。而传统的网络舆情信息监控方法为构建词项识别体系,存在监控效率低、监控效果差等问题。
为此,本文对网络热点话题舆情信息监控策略进行研究。【方法/过程】构建的ISM模型对网络热点话题舆情信息监
控进行相关性分析,利用建立词项识别体系,并通过 K-means算法处理突发词项完成对网络热点话题舆情信息的
识别,获取网络热点话题舆情信息监控影响因素集,构建舆情信息监控影响因素的直接关系矩阵,结合布尔代数运
算规则和推移规律建立可达矩,从而构建出舆情信息监控影响因素关联矩阵及解释结构模型,完成网络热点话题
舆情信息监控。【结果/结论】结果表明,舆情热度、舆情关注度、舆情影响力、舆情敏感度和网民情感都会对网络热
点话题舆情信息的监控产生影响。在此基础上提出网络热点话题舆情信息监控策略。【创新/局限】为有效地防止
网络恶性事件突发,需要全面、及时地掌握网络热点话题舆情信息的发展情况,通过分析网络热点话题舆情信息监
控与影响因素之间的关系,提出网络热点话题舆情信息监控策略,对保持社会和网络环境的稳定具有重要意义。

Abstract: 【Purpose/significance】Enterprises and countries are paying more and more attention to the public opinion of hot online top?
ics. More and more enterprises, departments and governments use public opinion information monitoring systems to respond to the out? break of mass incidents and public opinion pressure on the Internet. In this environment, they pay more attention to Internet hot topics The monitoring of topical public opinion information can facilitate the handling of public opinion crises. The traditional monitoring method of network public opinion information is to build a word item recognition system, which has some problems, such as low moni? toring efficiency and poor monitoring effect. Therefore, this paper studies the public opinion information monitoring strategy of network hot topics【. Method/process】The constructed ISM model carries out correlation analysis on the monitoring of public opinion informa? tion on network hot topics, uses the establishment of a word recognition system, and processes sudden words through k-means algo? rithm to complete the identification of public opinion information on network hot topics, obtains the set of influencing factors on the monitoring of public opinion information on Network hot topics, Thus, the correlation matrix and explanation structure model of influ? encing factors of public opinion information monitoring are constructed, and the public opinion information monitoring of hot topics on the network is completed.【Result/conclusion】The results show that public opinion enthusiasm, public opinion attention, public opin? ion influence, public opinion sensitivity, and netizen sentiment will all have an impact on the monitoring of public opinion information on hot topics on the Internet. On this basis, a monitoring strategy for public opinion information on hot topics on the Internet is pro? posed.【Innovation/limitation】In order to effectively prevent network malignant events, it is necessary to comprehensively and timely grasp the development of public opinion information on network hot topics. By analyzing the relationship between public opinion infor? mation monitoring on network hot topics and influencing factors, it is of great significance to propose monitoring strategies for public opinion information on network hot topics to maintain the stability of society and the network environment.