情报科学 ›› 2024, Vol. 42 ›› Issue (4): 184-191.

• 博士论坛 • 上一篇    

电信诈骗情境下易感群体采纳欺诈信息的特征识别
及诱骗机理研究

  

  • 出版日期:2024-04-05 发布日期:2024-06-08

  • Online:2024-04-05 Published:2024-06-08

摘要:

【目的/意义】借助电信网络工具实施的非接触式虚假信息诈骗犯罪频发,给人民群众造成极大损失。如何
从源头针对性阻断欺诈信息蔓延,从过程中精准了解电诈行为实施路径对于防范治理电信诈骗具有重要意义。【方
法/过程】本研究利用混合研究范式,首先选取国家反诈中心具体案例的60个欺诈信息范本进行信息特征的编码分
析。然后对办案民警进行开放式访谈,并结合问卷调查和ANCOVA进行数据分析,以构建欺诈信息的诱骗机理。
【结果/结论】经过三轮编码共获取 56个初始概念、
8
个范畴概念、
4
个主范畴,识别了欺诈信息在信息来源、信息形
式、信息内容和信息情绪等方面的特征表现。接着,得到了电信诈骗案件中被害人主要有信任、吸引、担忧三个心
理因素。最后发现权威性、相关性、专业性分组在信任因素上具有显著差异,附加信息、收益性、易操作性分组在吸
引因素上具有显著差异,严重性、紧迫性分组在担忧因素上具有显著差异,即不同类型欺诈信息对易感群体产生的
心理影响不同。并以此结合S-O-R理论对欺诈信息的诱骗机理模型进行深入阐释。【创新/局限】本研究在一定程
度上丰富了欺诈信息采纳、特征识别以及易感群体被骗行为心理等研究,同时为相关部门干预治理电诈违法犯罪、
精准开展反诈科普宣传等工作实践提供参照。然而,欺诈信息的全部特征以及诱骗模型的适用性还需进一步
研究。

Abstract:

【Purpose/significance】The contactless false information fraud crimes are carried out frequently by means of telecom net⁃
work tools, leading to great losses for the people. How to prevent the spread of fraud information from the source, and accurately under⁃
stand the implementation path of fraud from the process, that is of great significance for the prevention and management of telecom
fraud.【Method/process】This study utilizes a mixed research paradigm. We first selected 60 fraud information templates from specific
cases of the National Anti-fraud Center to encode the information characteristics. Then we conducted an open interview with the po⁃
lice, and build the decoy mechanism of fraud information by questionnaire survey and ANCOVA.【Result/conclusion】After three
rounds of encoding, a total of 56 initial concepts, 8 categorical concepts, and 4 main categories were obtained. It was found that fraud
information exhibits certain characteristics in terms of information sources, information forms, information content, and information
emotions. Then, obtain the three psychological factors of trust, attraction and worry of victims in Phone fraud cases. And the results
found that there were significant differences in trust factors between authoritative, relevant, and professional groups, and significant dif⁃
ferences in attraction factors between additional information, profitability, and operability groups, and significant differences in worry
factors between severity and urgency groups. That means, different types of fraud information had different psychological effects on sus⁃
ceptible groups. And based on this, we further explained the deception mechanism model by S-O-R theory.
Innovation/limitation】
This study has enriched the research on the adoption, feature recognition of fraud information and the psychology of the cheated behav⁃
ior of vulnerable groups. And at the same time provided a reference for the practice of the relevant departments to intervene in the man⁃
agement of fraud crimes and accurately carry out anti-fraud science popularization. However, the full characteristics of the fraud infor⁃
mation and the applicability of the decoy model need further study.