Abstract: 【Purpose/significance】From the overload perspective,this paper employs fuzzy-sets qualitative comparative analysis (fsQ?
CA) to analyze factors affecting continuance intention to use mobile networking services.Also,considering usage experience,this paper
attempts to explore the mechanism of different overload factors.【Method/process】383 valid samples were collected via online ques?
tionnaire and further analyzed using fsQCA.【Result/conclusion】Results show that,when users perceive information overload and sys?
tem feature overload,they intend to discontinue the service,regardless of their perception of social overload.Also,users with longer us?
age experience are more likely to perceive negative emotions due to system feature overload or social overload.【Innovation/limitation】 This paper tries to apply the fsQCA method to explore user behavior of social network services,and aims to reveal the impacts of the combination of different factors.